At Zaporizhstal JSC special attention is drawn to the product quality aspect. Quality of the supplied raw materials, the shipped products and the compliance with manufacturing processes are controlled. The high quality of the Works? steel products is affirmed by TÜV Nord Certificates certifying that hot rolled products 3.0-6.0 mm thick in sheets and coils of steel grades St.2 ps and St.3 ps correspond to the standards EN 10025, EN 10207, DIN 17100, DIN 17172. Starting from 01.05.2003 the TQM System has been implemented at Zaporizhstal JSC, corresponding to the requirements of international standards ISO 9001:2000. In October the Works successfully passed the certification audit of the TQM System under ISO standards 9001:2000 carried out by the German supervising society TÜV NORD. Mr. A.J.Putnoki, 1st Deputy Chairman of the Board, Technical Director, has been appointed representative of the management for quality. The Works? specialists have made use of the experience of working out of similar systems at metallurgical enterprises of Ukraine and the CIS. The work on preparation for certification was done with consulting support from " TÜV Nord Ukraine ". Special attention was given to training of the personnel and making out of the necessary documentation. 81 standards of the Works were worked out, 21 of which were prepared for the first time. The processes connected with consumers are determined and documented. A uniform order of estimation and choice of suppliers is established. Incoming control requirements are determined more precisely. The required traceability of the products is provided. A group of internal auditors has been trained at the Personnel Training Centre of the Ukrainian association of quality. Within the framework of the TQM System consumers, suppliers and personnel regularly fill in questionnaires. The results of the analysis of the questionnaires are used to improve the quality of the products and the TQM System. A technical re-equipment programme up to 2010 has been worked out at the Works. The provided measures are aimed first of all at the improvement of quality and the competitiveness of the products, replacement of fixed assets, use of the newest technologies, widening of the range of products, protection of the environment and saving of raw materials and power resources. Fulfilment of the planned measures and constant improvement of the TQM System is considered a pledge of the consumer?s satisfaction and increases the competitiveness of the products. The creation of the TQM System at Zaporizhstal JSC corresponding to the requirements of international standards ISO, series 9000, is the first step on the path to the achievement of the concept of total quality management (TQM) at the Works. 
Consumers of our metal products, you can contact the following persons regarding the questions of quality: - First Deputy Chairman of the Board, Technical Director, Management Representative on Quality — Alexander Y. PUTNOKI
Tel.: +38 (0612) 18 33 02 - Deputy Technical Director, Head of Technical Department — Vladimir I. NABOKA
Tel.: +38 (061) 218 33 23 - Deputy Head of Technical Department on Development of the Quality Control System — Viktor P. POZDNYAKOV
Tel.: +38 (061) 218-21-03 - Head of Quality Control Department — Alexander M. YASHCHUK
Tel.: +38 (061) 218 13 65
| 
